Shipping policy

We currently only ship to addresses within the United Kingdom.

1 UK DELIVERIES

  • 1.1 We use Royal Mail and selected couriers for UK deliveries.
  • 1.2 For Standard delivery £3.95 [including free postage deliveries], our aim is to prepare your order and dispatch it within 2 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 2 to 5 working days from the date it was dispatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been dispatched within 3 working days, please contact us directly.
  • 1.3 If your order value is below £75 and you have selected standard delivery, your order will be dispatched with Royal Mail.
  • 1.4 If your order value exceeds £75 and you have selected standard delivery, your order will be dispatched with our selected couriers.
  • 1.5 Orders dispatched on a Royal Mail Service are NOT tracked and can take up to 5 working days to be delivered.
  • 1.6 Orders dispatched with selected couriers are tracked and will require a signature on delivery.  Once dispatched, delivery will take place within 2-3 working days.
  • 1.7 For Express deliveries £6.95 [UK only], orders received before 2.00pm (Mon - Thurs) will be processed and dispatched on a priority basis to ensure it reaches you within 2 working days. Please make sure you are at the delivery address within these 2 working days to accept the order as a signature may be required. Our shipping department is open Monday to Friday (excl. bank holidays), meaning an express order placed after 2.00pm on a Thursday but before 2.00pm on a Friday, will be scheduled for delivery the following Monday (excl. bank holidays). Our express service is handled by DHL; we aim for you to receive your order within 2 working days (Mon-Fri). DHL will contact you by email to help you track your order once it has been dispatched.  Our express delivery service DOES NOT guarantee your order for next day delivery, even if it was placed before 2.00pm (Mon - Thurs).
  • 1.8 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.
  • 1.9 If you do not receive your order within 5 working days from the date of dispatch, please contact our Customer Services on support@whyrun.co.uk We would request that you contact as soon as possible and within 60 days of placing your order.  If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
  • 1.10 We will replace lost or damaged orders free of charge.
  • 1.11 If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
  • 1.12 Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.