Refund policy

Money Back Guarantee
We know you’ll love our products as much as we do. In fact, if for any reason you’re not completely satisfied, just return your whyrun.co.uk purchase within 30 days and we’ll issue a full refund, no questions asked. Please just contact support@whyrun.co.uk and we will forward you a prepaid postage label for the return, once received at whyrun.co.uk we will issue the full refund.

Any damage as a result of external factors, e.g. due to bad handling by the customer, are not covered by this return policy. whyrun.co.uk reserves the right to unilaterally amend, suspend, or terminate this policy, or, in the event of policy abuse, exclude customers from its application.

To complete your return, we may require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@whyrun.co.uk

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@whyrun.co.uk and we will arrange a prepaid postage label to be emailed to you.

Shipping
To return your product, please contact support@whyrun.co.uk and we will email a prepaid postage label to you.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.